Frequently Asked Questions

Hourly charter is estimated at $120 per hour for a sedan, $150 for an SUV, $230 for an S-Class and $240 for a Sprinter, with a three-hour minimum. Those three-hour estimates are $360, $440, $690 and $710. Waiting during the reserved hourly block is included; overtime is billed under the quote. One-way transfers are written from your pickup, destination, vehicle, date and any agreed stops. Quoted prices include chauffeur gratuity and applicable service and card fees. Tolls, parking and airport fees are confirmed on the quote.

Cancellation, wait and refund terms are on the written quote and can vary by vehicle class and travel date. Review those terms before you confirm the reservation. Contact New York dispatch to change or cancel.

Ask for flight tracking on the reservation and include the airline and flight number for CLT or Concord-Padgett arrivals. If the flight number or airport changes, tell dispatch. Wait time and delay coverage follow the terms on your quote.

Meet-and-greet means the chauffeur meets you with a name sign at the location listed on your confirmation. That may be inside the terminal or at a curb the assigned operator is instructed to use. It is available at Charlotte Douglas and, when it fits the arrival type, at Concord-Padgett. Curbside pickup is also available. Ride-app and parking-shuttle stops are different airport modes.

Request a child seat when you book and include the child's age or seat type. Availability depends on the assigned vehicle and operator, so we confirm the seat with the reservation rather than treat it as a standing guarantee.

Yes. Quoted prices include chauffeur gratuity and applicable service and card fees. You are not asked to add an extra percentage at the curb. Tolls, parking and airport fees are confirmed on the quote. On hourly charter, waiting during the reserved block is included.

Yes. Ask for billed-account setup, reference numbers and invoicing cadence when you book. We can note recurring routes and passenger details. The same chauffeur is a preference to request, not a guaranteed assignment.

We arrange cars in Uptown, SouthPark, Dilworth, NoDa, Ballantyne, Myers Park, Plaza Midwood and Lake Norman. Regional trips to Raleigh, Greensboro, Spartanburg and Winston-Salem are quoted from the addresses you provide. Coverage uses vetted local affiliate operators. All pickups are prearranged.

Planning classes are sedan 3 passengers and 3 bags, SUV 6 and 6, S-Class 3 and 3, and Sprinter 12 and 12, subject to the assigned configuration. More than 12 passengers or 12 bags needs a coordinated quote. Confirm amenities, child seats and accessibility on the assigned vehicle.

Hourly charter keeps a chauffeur and vehicle for meetings, dinners or multi-stop days. You pay the displayed hourly estimate with a three-hour minimum. A one-way airport or point-to-point transfer does not inherit that minimum. Route changes during an hourly block are allowed within the booked time and the quote terms.

Charlotte affiliate chauffeurs are expected to hold the licensing and insurance required for passenger transport. Dispatch sets reservation standards from New York; local affiliates supply the cars and chauffeurs. Specific screening records, background-check details and inspection logs are not published here. Ask if you need documents for a corporate account.

Use the online reservation form or call New York dispatch. Provide pickup date, time, address, destination, flight details if applicable, passenger and bag counts and any access needs. We confirm the vehicle class, chauffeur details and total price before the trip. An inquiry is not a confirmed booking.